Presenteeism costing employers

This is a great article from HR Daily which highlights the hidden costs of unproductive workers… Presenteeism costing employers 11 weeks per worker Employees are unproductive for a “staggering” 57.5 … Read more

3 Reasons Why Performance Management is Worth it

We love this Workplace Bulletin article about Performance Management‚Ķ Why manage an employee you know won‚Äôt improve? Performance management, when used properly and fairly, makes perfect business sense when you … Read more

Case Study – Creating clarity for workers

We have recently been working with a large supplier of appliances to consumers.   The task was to map the processes of the call centre to improve the customer experience … Read more

Poor Leaders are Costing Employers

One of the most important qualities a leader can possess is the ability to inspire trust in the workplace, however, it is something that appears to be on the decline … Read more