As a business grows, it becomes more complex to manage. As a result, conflicts or confusion between the business’ owners, partners and stakeholders can start to undermine success.
If left unresolved, this tension will ripple throughout the organisation. High staff turnover, low productivity and inefficiencies will eventually undermine the success you’ve worked so hard to achieve.
So how do you resolve or prevent conflict between senior managers? The answer may surprise you but it can be broken down into 3 steps.
Step 1
Like staff, each owner, partner and stakeholder need role descriptions. These role descriptions should include each person’s responsibilities. It may also be useful to match each owner’s title to their key responsibilities, e.g. Director of Marketing, Director of Technology, Director of Operations or Director of Business Development.
Step 2
Once each role description is agreed, start working on the outcomes, expectations and deliverables for each owner, partner and stakeholder.
Not only will this clarity assist in reducing conflict between multiple business owners, it will also give staff clear guidance on who to go to for assistance with a particular problem or issue.
Step 3
Once each owner is clear about the parameters of their role and responsibilities, do the same for other managers within your organisation and all staff (if you don’t have documented job descriptions yet).
Then overlay the business goals and objective key results to ensure your business is on track and flourishing.
At End2End Business Solutions, we work with all levels of management to remove conflict and get everyone heading in the same direction.
In fact, many clients have been pleasantly surprised by the ease in which difficult conversations between business owners can occur when there’s an external person mediating the process.
To resolve issues between business owners, partners and stakeholders, contact the End2End team on (02) 8977 4002.