Depending on the employee and their performance, hearing them say “I quit” could fill you with joy or plunge you into deep despair. But as difficult as it might be, you need to pause for just a moment to investigate the employee’s reason for resigning.
Why?
So you can gain important insights that could greatly benefit your business in the future.
Ask Yourself An Important Question
Regardless of your initial reaction to the news of their resignation, this is the time to ask lots of questions and the first question to ask is: “Do you want to keep them?”.
Sometimes we hang on to the staff because we fear the process of recruiting and training a new person. But this resignation could provide a unique opportunity to find someone with skills that will help your business achieve your future goals.
Don’t Want Them To Leave?
If the employee is a great asset to your business, now is the time to ask them if there is anything you could do to change their mind. They might be wanting a higher salary or they could be looking for things like:
– Greater work/life balance
– Flexible working arrangements that are more family friendly or
– Better career opportunities
Knowing the reason for their resignation could give you a golden opportunity to open negotiations so they will continue working for you.
Glad They’re Going?
If you’re pleased or relieved a staff member has resigned, it’s still important to understand why they have decided to go. The reason is, you may have other, great performing staff that are thinking of leaving your business for the same reason. By knowing what you need to change, you can increase your chances of retaining great people.
When all else fails, you have the End2End team to turn to. We can guide you through the process of deciding whether to offer incentives to stay, assist with exit interviews and recruiting the next shining star employee.
So when you hear the words “I Quit”, take a deep breath and call us on 02 8977 4002 and click here for more information about managing a resignation.